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Frequently Asked Questions Regarding Property Management in Plymouth, MI

We get a lot of questions about our services from our Plymouth property owners. Below are a few of the common inquiries our clients have. If you have further questions please reach our to us today.

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What Do Property Managers Do?

Property Managers perform several services for their clients, including:

  • Property preparations
  • Property inspections
  • Marketing properties
  • Reviewing applications
  • Application screening
  • Lease signing and renewals
  • Property maintenance
  • Administrative and financial property management
  • Coordinate utility payments

What Do You Look for in Prospective Tenants?

We assess employment, credit history, proof of identity, and income for most potential tenants.

How Much Will My Investment Property Lease For?

Many factors are taken into consideration when pricing a property for rent. Location, access to amenities, and property conditions are all factors that determine cost. We will work with you to assess your property’s current state and help you achieve the maximum potential.

How Do Property Inspections Work?

Regular inspections of your properties can keep them in good shape as well as identify where preventative maintenance needs to occur. Our team are experts in property management and maintenance and works hard to keep our clients’ properties in top shape.

How Often Will I Hear From My Property Manager?

This depends on how involved you would like to be with your property. Many clients prefer to take a hands-off approach and let us handle everything. Others want to be kept in the know regarding minor issues that occur. The Property Edge will communicate with you in a manner that fits your needs and meets your goals.

How Do You Handle Tenant Communication & Requests?

We foster strong relationships with our client's tenants by establishing clear communication channels like our online portal for submitting maintenance requests. We respond to each request quickly, categorizing and prioritizing requests based on urgency, while our online portal allows tenants to track maintenance issues. We only employ qualified maintenance staff that document requests and follow-ups to track progress and improve service quality.

How Do You Track & Evaluate the Performance of Your Maintenance Technicians?

We use key performance indicators (KPIs) such as response time and customer satisfaction scores by soliciting feedback from tenants and property managers after each service request, conducting regular quality assurance inspections, and reviewing contracts to assess adherence to terms. Our vendor scorecard system facilitates data-driven decision-making while maintaining open communication, which allows for constructive feedback and continuous improvement. Finally our staff undergo periodic performance reviews to ensure alignment with expectations and goals long term.

How Do You Ensure Compliance With Local Regulations & Laws Pertaining to Property Management?

Our residential property management firm is compliant with local laws and regulations. We employ strategies such as legal expertise and regular staff training to stay updated on relevant laws, including fair housing and landlord-tenant regulations. Our staff documents property activities, conducts regular inspections to address violations, and educates tenants about their rights and responsibilities.

Additionally, we know when to seek outside legal consultation for significant decisions and collaborate with local authorities and industry professionals to stay informed about regulatory changes. By following these practices, our property management company mitigates legal risks and maintains the trust of property owners and tenants.

What Steps Do You Take to Address Tenant Disputes or Conflicts?

We prioritize open communication, actively listening to tenants' concerns, and mediating constructive dialogue between conflicting parties. Our lease agreements are airtight, allowing us to refer to the lease agreement terms for guidance and seek legal consultation when necessary. We maintain detailed documentation of all actions taken, including written agreements and resolutions. Lastly, we follow up with tenants to ensure satisfaction and implement preventive measures to minimize future disputes, such as conducting regular property inspections and providing clear guidelines on property rules.

What Technology or Tools Do You Use to Streamline Property Management Tasks?

Our property management software platform centralizes data and automates processes like collecting rent and maintenance requests, as well as online portals and mobile apps for convenient tenant and owner communication with access to real-time property information. Our digital financial management tools are perfect for budgeting and expense tracking, while our maintenance management systems track repair requests and electronic document management system organize lease agreements and other important documents.

We use advanced data analytics tools that enable analysis of property performance metrics to inform strategic decisions. By being at the forefront of technological advancements in property management, we improve our clients' operational efficiency, communication, and service delivery.

Client Spotlight:
We moved from Tennessee to Michigan, honestly didn't know what to expect, ended up finding a fabulous realtor, who led us to this wonderful property management company. The Property Edge was spectacular, we were not expecting five star service, but that is what we got each and every-time. As soon as we had an issue, they sent somebody to fix it, and not just anybody either, people who were genuinely kind and considerate with A+ customer service skills! Wonderful time management, and straight forward expectations from their end also. We honestly would have liked to have stayed longer under their management, but moved closer to work. Many thanks again to The Property Edge, for setting an excellent standard for which we shall compare all others from this point on! Karle A. | Detroit, MI